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RESERVATIONS: 0800 005 2244 ENQUIRIES: 01326 312671
Cancellations will only be accepted in writing or by telephoning Richardson Reservations on 0800 005 2244. For cancellations made within 28 days of arrival a charge for your total booking will apply.
Refunds cannot be made for rooms that are not occupied for the full period that has been booked.
We recommend that you purchase cancellation insurance from a reputable service provider as we do not provide cancellation insurance ourselves.
A deposit equivalent to one night’s stay of your total holiday is required to confirm every booking. The deposit will be credited against your final account. Settlement of your account will be required on arrival. Accounts can be settled in cash or by MasterCard or Visa. Additional costs incurred during your stay must be settled on departure.
We do, from time to time, offer special promotions with exceptional rates in newspapers, magazines or across other forms of media. In these cases, we operate a full payment in advance, non-refundable policy. We reserve the right to apply these payment terms to other offers that reflect Apex or equivalent rates.
A £2.50 transaction fee is charged for payments made by credit cards. This charge will be levied on all deposits for accommodation and events, and on all bedroom account settlements on check out.
A transaction fee of 3.35% is charged for all payments made by American Express cards.
There is no charge for debit cards.
Discounted rates and special offers are subject to availability. Your room rate will be confirmed at the time of booking; we regret that we cannot change the rate or terms of your stay once a booking has been confirmed.
VAT is included at the current rate but these prices are subject to change if VAT rises above 20%. The effective rate of VAT is determined by the rate at the time you make a payment to us. If VAT rises after you have made a deposit payment on your stay, the balance of your charge will be increased to reflect the increase in the rate of VAT, if that rate is above 20%.
On occasion, we host weddings and events that may result in some public areas being temporarily unavailable. In such circumstances we will always make every effort to provide alternative facilities; however, we cannot offer refunds in the event of any facilities or services being temporarily withdrawn.
As the hotel is open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will endeavour to keep any noise and inconvenience to a minimum.
We welcome well behaved dogs and we do have rooms that are allocated specifically for guests who are bringing their dogs.
We do ask that on that our dog guests are kept on a lead, are not a nuisance to other guests and that owners clean up after their dogs on the hotel grounds. Guests with dogs will be given a copy of our dog owner’s protocol on arrival. If you require a copy in advance, please contact us. Dog food is not provided.
Guests staying on a dinner, bed and breakfast basis will be dining in our restaurant; inclusive terms cannot be transferred to any other dining venue in the hotel. We cannot offer discounts or refunds for meals not taken. Some menu items carry supplementary charges.
With the exception of baby foods, only food and drink that is purchased on the premises may be consumed on the premises.
Arrival and departure
Guests may arrive early and are welcome to use the hotel’s facilities, but check-in is not until 3pm. On your day of departure, please vacate your room by 11.00am. Departing guests are welcome to use the facilities on their day of departure.
Smoking is not permitted in any areas inside the hotel.
Any damage caused by any individual using the hotel facilities will be charged to that individual in full.
We reserve the right to make changes to our Booking Terms without prior notice.